Job Description

Job Description

Job Description

Join our team today! At Mercy Home for Boys & Girls, we are dedicated to empowering Youth, fostering hope, and creating brighter futures. Our mission is to be advocates, educators, coaches, and role models for the Youth we serve. We strongly believe that every young individual deserves a chance to thrive and reach their full potential.

As one of the Top 100 Places to Work in Chicago according to the Chicago Tribune for the past 13 consecutive years, Mercy Home prides itself on prioritizing the growth and well-being of our team. We provide comprehensive training as well as ongoing professional development opportunities throughout your time here.

If you're passionate, driven, and dedicated to making the world a better place, then we want you on our team. The committed workers at Mercy Home provide healing, guidance, and opportunity to young men and women in need.

How You’ll Make an Impact:

You will provide logistical and administrative support to the functioning of the Organizational Development department both with internal and community-based constituents.

In this Role, you will:

Serve as department’s central source of planning, organizing, scheduling and task management.

• Overall Administrative Duties

• Supply Ordering and Maintenance - Manage training and office supply orders, budgeting, and invoicing for the department. Inventory, purchase, and manage training supplies, including workbooks, food, and various items unique to each curriculum.
• Meeting Setup, Support and Follow-up – Schedule/attend meetings/trainings and provide room setup and cleanup assistance as requested. Ensure meeting conversations are recorded and/or documented and distribute notes in a timely manner, including required follow-up steps. Ensure adequate follow-through on assigned tasks and action steps developed during meetings.

• Learning and Development

• Records Processing - Play a central role in receiving, digitizing, and documenting training records in online learning management systems (mhLEARN, CPI, VIRTUS, Red Cross, ISBE).
• Records Auditing and Reporting – Configure, run and curate Excel training reports for the Learning and Development team and to share with Coordinator-HR for agency compliance processes. Maintain continuing education compliance documentation to support agency provider licenses with ISBE and IDFPR.
• DCFS, COA, and Regulatory Compliance – Provide reports, create transcripts and follow up with staff to ensure compliance with training requirements.
• Training Announcements – List internal courses in mhLEARN, draft internal/external communications to support the Speaker Series program, including posters, HTML emails and Eventbrite.
• Internships – Assist with administrative duties related to the internship application, selection and placement process.

• Quality Improvement and Evaluation

• Support administration of Agency surveys through providing reminders and supporting staff with survey completion.
• Send end of quarter data entry reminders to youth-serving programs.
• Order, track and send gift cards for former residents who complete post-residential surveys.

• Spiritual/Cultural Development

• Serve as point person for MercyWorks living room meeting space (scheduling, monitor for cleanliness, etc.).
• Manage materials related to cultural celebrations on both campuses.
• Provide administrative support for Spiritual Celebrations and Retreats (ordering supplies, processing surveys, assisting with logistics as needed).

• Other Projects and Expectations

• Conduct research as needed for Agency initiatives and projects.
• Assist with project management for various activities as assigned by the Vice President – OD.
• Participate in all supervisory and team meetings appropriate to the job function.
• Uphold the principles, policies, and procedures of the department while working collaboratively with other departments to promote the mission of the Agency.
• Maintain own professional development and professional networks to support continuous learning.

What we need from you:

• At least 21 years of age
• Bachelor’s degree, preferably in social sciences, organizational development, or human services
• Ability to work effectively both independently and within a team approach
• Excellent interpersonal communication skills (in-person, in written correspondence, and during phone conversations)
• Maturity and sensitivity to cultural and individual differences and is willing and competent to work with a diverse population
• Ability to manage a high volume of work in a highly organized and responsive manner
• Ability to manage multiple projects with competing priorities
• Ability to maintain confidentiality and professionalism while exercising judgment and discretion
• Ability to follow oral and written instructions
• Ability to write reports and professional correspondence
• Ability to read, analyze, and interpret professional periodicals, journals, and government regulations
• Excellent executive functions skills (planning, decision-making, organization, and time management)
• Ability to plan, lead and enlist support for complex projects and programs
• Maintain composure under pressure and demonstrate flexibility and quick-thinking
• Ability to build effective and constructive relationships and provide excellent customer service
• Excellent follow through on achieving goals and completing assigned tasks
• Solution-focused mindset and an ability to proactively solve problems
• Willingness to facilitate meetings and group discussion if needed
• Willingness to learn new skills and take on new challenges as the needs of the department evolves
• A valid Illinois driver’s license, and ability to drive a van and maintain a clear driving record
• Regular and predictable attendance
• Ability to lift and/or move up to 20 pounds
• Proficiency in Microsoft Office suite of products, particularly Excel for organizing and reporting data.
• Ability to become proficient in other software programs, including Cornerstone learning management system.
• Ability to attend required Agency trainings and maintain necessary training compliance.
• Flexibility to work and/or attend trainings or sessions outside of regularly scheduled hours (occasional early morning, evenings and/or weekend hours to host trainings and meetings)
• Commitment to the mission, values, and goals of the Agency.

Basic Information / Schedule Details

Monday to Friday: 9am to 5:00pm

Pay: $26 to $27 Hourly, Full-Time

Location: West Loop Campus- 1140 W Jackson Chicago, IL 60607

For information on benefits please follow this link- -mercy-home-2/benefits/

Why You Will Love Working Here:

At Mercy Home, our commitment to providing the best care for the Youth we serve extends to ensuring our team receives top-of-the-line training and professional development.

We are a Top Workplace as awarded by the Chicago Tribune.

Mercy Home for Boys & Girls is an Equal Opportunity Employer and is committed to Inclusion and Diversity

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