Job Description

Job Description

Job Description

Help Desk Specialist 
Location: Remote
Work Type : Remote
Remote Work : NO

Job Description

Gridiron IT is seeking a  Help Desk Specialist to provide high-level support for a Department of Defense (DoD) Travel contract. This role delivers technical, functional, and customer-focused assistance to ensure seamless operation and user experience within the  Defense Travel System (DTS)and related DoD travel programs.

Responsibilities

• Provide assistance to all DoD personnel regarding the use and administration of the  Defense Travel System (DTS)application, DoD Travel Policy, and travel financial management. Perform functional analysis to identify process steps, tasks, and inter-relationships.
• Develop, update, and maintain project documentation, including specification manuals, system procedures, presentations, and training materials. Translate processes into clear visual depictions to support understanding and compliance.
• Support a 24x7x365operational environment, with availability to work weekends, overnights, and Federal holidays as required. Participate in special projects and collaborate across teams to ensure mission continuity.
• Work directly with customers and technical staff to enhance understanding of requirements and coordinate implementation of improvements. Maintain system integrity through documentation and analysis of anomalies to ensure optimal performance.
• Troubleshoot and resolve issues related to customer-specific operating systems and applications. Define and classify level, priority, and nature of problems, escalating when necessary. Manage the full lifecycle of trouble tickets—opening, tracking, and closing—ensuring ownership and end-user satisfaction.
• Provide exceptional communication and customer service in a mission-critical environment. Complete additional training as required to support legacy systems.

Required Qualifications

• Associate degree or equivalent technical training with a minimum of 2 years of relevant experience.
• Ability to obtain a  Favorable Public Trust (CoPT)determination and hold  U.S. citizenship.
• Demonstrated technical proficiency in computer hardware, software, and networking systems.
• Experience in installation, configuration, and troubleshooting of computer systems.
• Ability to work effectively in an office environment, including extended computer use and communication via telephone, email, and in person. Some travel may be required.
• Commitment to continuous learning and training to support evolving DoD travel systems.

 

Clearance

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Requires favorable Public Trust and US Citizenship. 

Compensation and Benefits

Salary Range: $15 - $20/hr (Compensation is determined by various factors, including but not limited to location, work experience, skills, education, certifications, seniority, and business needs. This range may be modified in the future.)

Benefits: Gridiron offers a comprehensive benefits package including medical, dental, vision insurance, HSA, FSA, 401(k), disability & ADD insurance, life and pet insurance to eligible employees. Full-time and part-time employees working at least 30 hours per week on a regular basis are eligible to participate in Gridiron’s benefits programs.

Gridiron IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.

Gridiron IT is a Women Owned Small Business (WOSB) headquartered in the Washington, D.C. area that supports our clients' missions throughout the United States. Gridiron IT specializes in providing comprehensive IT services tailored to meet the needs of federal agencies. Our capabilities include IT Infrastructure & Cloud Services, Cyber Security, Software Integration & Development, Data Solution & AI, and Enterprise Applications. These capabilities are backed by Gridiron IT's experienced workforce and our commitment to ensuring we meet and exceed our clients' expectations.

Company Description

GRIDIRON IT is a Small Business specializing in IT talent search and placement. From executive search to cleared IT professionals, Gridiron IT provides top talent to government agencies, federal contractors, and commercial clients. Building on more than 20 years of recruiting excellence and solid relationships throughout the field, Gridiron IT is a trusted IT staffing resource in the National Capital Area and across the country. We work closely with our clients and consultants to understand their unique needs and make placements that make sense.

Company Description

GRIDIRON IT is a Small Business specializing in IT talent search and placement. From executive search to cleared IT professionals, Gridiron IT provides top talent to government agencies, federal contractors, and commercial clients. Building on more than 20 years of recruiting excellence and solid relationships throughout the field, Gridiron IT is a trusted IT staffing resource in the National Capital Area and across the country. We work closely with our clients and consultants to understand their unique needs and make placements that make sense.

Job Tags

Full time, Contract work, Part time, For contractors, Work experience placement, Work at office, Remote work, Night shift, Weekend work,

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