Job Description

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions tohundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote‑first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Software Engineer -L2 About the job This position is needed to help Twilio develop and deliver new capabilities in the Twilio Console platform. You will be a member of a SCRUM team which designs, implements, owns and operates the Twilio Console Runtime which powers the Twilio Console Web application. Additionally, you will have the opportunity to influence roadmap priorities, propose innovative solutions that will enable Twilio to achieve its goal of being the world’s most trusted customer engagement platform. Responsibilities Design, develop, test and deploy new features using technologies such as GraphQL, NodeJS, React, Typescript, Playwright, ViTest and Buildkite. Own your code, respond to incidents and participate in on‑call rotation and participate in RCAs for incidents. Meet Definition of Done for the software you build. Refactor and reduce technical debt. Write automated unit and integration tests in a continuous integration and delivery environment. Manage your work through the use of Github, Jira, and Twilio’s build/deploy systems. Collaborate with other team members, including Product leadership, influence, own, and work to improve the platform. Actively participate in design and code review, backlog refinements and other agile ceremonies and work with team members to meet team’s sprint commitments. Work independently or with your team to troubleshoot/determine resolution for issues in your team's domain. Be responsible for documentation of projects you work on. Rapidly acquire new technical skills and knowledge in a fast‑paced, highly disruptive industry environment. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Bachelor’s degree in Computer Science or related industry experience. 2+ years of hands‑on experience with scalable and high‑performing backend systems or Backend‑For‑Frontends. Experience with REST APIs and GraphQL. Knowledge of modern automated testing and CI/CD pipelines using Buildkite or Jenkins. Champion of good engineering habits: development and test techniques, security, automation. Experience in triaging and solving production issues. Positive attitude and aptitude to learn and execute quickly as part of a SCRUM team. Iterative development and deployment, Scrum and Agile methodologies. Communicate clearly and concisely, orally and in writing. Good team player and ability to communicate well in a remote work environment. Experience with AWS or other public cloud infrastructure platforms. Hands‑on experience of developing and implementing testing strategies using robust automated testing frameworks such as Playwright and Cypress. Ability to build effective working relationships with all levels of the organization across different locations and time zones. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in‑person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation Range – $114,600.00 – $143,300.00. The successful candidate’s starting salary will be determined based on permissible, non‑discriminatory factors such as skills, experience, and geographic location. Applications deadline for this role is 11/30/2025 Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an Equal Employment Opportunity employer We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E‑Verify program in certain locations, as required by law. #J-18808-Ljbffr Twilio

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