Job Description

Overview Transformation Consultant for Employee Experience and Human Resources (HR) Solutions Role description: Functional and technical expert consulting with corporations on their digital transformation journey powered by implementing ServiceNow’s Employee Service Management Solutions, including HR Service Delivery (HRSD) and Workplace/Facility Service Delivery (WSD). This Advisor acts as the SME within ServiceNow Expert Services, providing expert advisory and building strong executive client relationships within strategic programs or projects, and serving as the primary ServiceNow representative for Human Resources and related organizations. This role requires a laser focus on solving the most relevant customer challenges—bringing solution guidance, business acumen, deep product expertise, innovation, and industry knowledge to the client. It includes leadership in delivering an outstanding client experience and coordinating across ServiceNow teams and client executives. Responsibilities Serve as the primary executive point-of-contact on projects, focused on improvements in the client’s HR and Workplace organizations using ServiceNow’s Employee Service Management, HRSD, and WSD Solutions. Guide the client in defining their ServiceNow strategy to align with digital transformation objectives while leveraging the platform’s capabilities. Collaborate with ServiceNow Expert Services, Product Success, and Client Sales Teams to translate customer requirements into high-value outcomes and define a roadmap for the current engagement and beyond. Align the client to the defined roadmap, monitor progress against it, manage executives and stakeholders, and mitigate blockers to keep the engagement on track. Define technical and functional solutions at the design level, presenting options with pros, cons, and risks in line with ServiceNow Implementation Best Practices. Act as a liaison between the client and ServiceNow, addressing challenges and concerns as a leadership point of contact. Collaborate with the Expert Services Team to manage scope and resolve critical path technical issues. Build and nurture advisory relationships with client executives and stakeholders in HR and Workplace, facilitating effective collaboration between the client and ServiceNow. Advise on optimizing service management processes using benchmarks and best practices across the client’s organizations. Stay informed about ServiceNow product developments and industry trends, including AI, to identify opportunities for innovation and provide strategic insights to clients. Lead office hours, formal presentations, webinars, and other learning events for field delivery stakeholders to showcase customer use cases and successes. Mentor other ServiceNow delivery team members and partner ecosystem. Support sales activities with presentations, scoping discussions/workshops, and estimation of implementation efforts in partnership with Sales teams. Qualifications 10+ years of management consulting experience and/or prior experience as a Product Owner over HR, preferably with ServiceNow’s solutions. 8+ years of experience with related HR solutions (e.g., Workday, SAP SuccessFactors, UKG) and exposure to Nuvolo, IBM TRIREGA, and AI. Significant experience with ServiceNow or similar digitalization platforms and a track record of leading end-to-end transformation projects in HR. ServiceNow certifications such as CSA, HR Professional Suite Certification, Workplace Service Delivery Accreditation, Legal Service Delivery Accreditation, and Certified Application Developer certification (as applicable). Excellent executive communication, presentation, and stakeholder management skills. Experience creating implementation design artifacts, conducting solution presentations, and obtaining customer acceptance of designs. Strong ability to communicate complex business and technical concepts using visualization and modeling; capable of conceptualizing and designing workflows and diagrams. Technical background in application development, software lifecycle management, and system integrations. Fluency in English; ability to travel may be required. For positions in this location, base pay is provided with potential equity, variable/incentive compensation, and benefits. Compensation may vary by location, with additional information on health plans, retirement plans, and leave programs. Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or other protected status. Accommodations are available for applicants with disabilities. Export Control regulations may require additional approvals. For application accessibility, contact globaltalentss@servicenow.com for assistance. This posting may include information about the Fortune 500 status and related disclosures where applicable. Note: Referrals increase your chances of interviewing at ServiceNow. We periodically update postings with new opportunities. #J-18808-Ljbffr ServiceNow

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